Contacteer ons

The #tor-project channel is where Tor people discuss and coordinate daily Tor work. It has fewer members than #tor and is more focused on the work at hand. You are also welcome to join this channel. To access #tor-project, your nickname (nick) must be registered and verified.

Here's how to reach #tor-project and other registered channels.

Register your nickname

1. Log onto #tor. See How can I chat with Tor Project teams?

2. Then, click on the word "Status" at the top left of the screen.

3. In the window at the bottom of the page, type: /msg nickserv REGISTER yournewpassword youremailaddress

4. Hit enter.

If all goes well, you will receive a message that you are registered.

The system may register you as your nick_ instead of your nick.

If so, just go with it but remember you are user_ and not user.

Every time you log on to IRC, to identify your registered nick, type:

/nick yournick

/msg nickserv IDENTIFY YourPassWord

How to verify your nickname

After registering your nickname, to gain access to the #tor-project and other protected channels, your nickname must be verified.

1. Go to https://services.oftc.net/ and follow the steps in the 'To verify your account' section

2. Go back to the IRC webpage where you are logged in and type:

   /msg nickserv checkverify

3. Click ENTER.

4. If all is well, you will receive a message that says:

*!NickServ*checkverify

Usermodechange: +R

!NickServ- Successfully set +R on your nick.

Your nick is verified!

Now, to join #tor-project, you can just type:

/join #tor-project and hit enter.

You will be allowed into the channel. If so, Congratulations!

However, if you get stuck, you can ask for help in the #tor channel.

You can toggle back and forth between channels by clicking on the different channel names at the top left of the IRC window.

For a long time, the Tor community has been running many day-to-day activities using the IRC network known as OFTC. IRC has worked out well for us, and our community on IRC has been evolving over the years with new people joining in and new channels appearing for specific needs in the organization.

Matrix bridge

The Tor community is opening up its day-to-day conversations by bridging our IRC community to the Matrix network. For regular Tor users, it means that you can chat with us using a friendly App like Element. The #tor:matrix.org room or the #tor IRC channel are connected: whichever platform you chose, your message will be shared on both platforms.

To join the conversation with Tor contributors on Matrix, you need a Matrix account. Several providers can get you one. One of these is the Matrix.org Foundation, which allows people to register an account for free. You can register an account on app.element.io.

Once you have a Matrix account, you can either join the Tor Matrix Space to browse the Tor rooms, or directly join the #tor:matrix.org user support room.

OFTC IRC network

Alternatively, if you want to use IRC you can use OFTC's web IRC client:

1. Open OFTC webchat

2. Fill in the blanks:

   NICKNAME: Anything you want, but choose the same nickname (nick) every time you use IRC to talk to people on Tor. If your nick is already being used, you will get a message from the system and you should choose another nick.

   CHANNEL: #tor

3. Click Enter

Congratulations! You're on IRC.

After a few seconds, you will automatically enter #tor, which is a chatroom with Tor developers, relay operators and other community members. There are some random people in #tor as well.

You can ask questions in the empty bar at the bottom of the screen. Please, don't ask to ask, just ask your question.

People may be able to answer right away, or there may be a bit of a delay (some people are listed on the channel but are away from their keyboards and record channel activities to read later).

If you want to chat with someone specific, start your comment with their nick and they will typically receive a notification that someone is trying to contact them.

OFTC often doesn't allow people to use their webchat over Tor. For this reason, and because many people end up preferring it anyway, you should also consider using an IRC client.

Tor is afhankelijk van de steun van haar wereldwijde gebruikers en vrijwilligers om te helpen onze software en middelen te verbeteren, dus jou terugkoppeling is zeer waardevol voor ons (en voor alle Tor-gebruikers).

Feedback template

When sending us feedback or reporting a bug, please include as many of these as possible:

• Operating System you are using
• Tor Browser version
• Tor Browser Security Level
• Step by step of how you got to the issue, so we can reproduce it (e.g. I opened the browser, typed a url, clicked on (i) icon, then my browser crashed)
• A screenshot of the problem
• The log

Hoe je ons kunt bereiken

Er zijn verschillende manieren om ons te bereiken, dus gebruik wat voor jou het beste werkt.

Tor Forum

We recommend asking for help on the Tor Forum. You will need to create an account to submit a new topic. Before you ask, please review our discussion guidelines. Schrijf op dit moment in het Engels om zo snel mogelijk antwoord te krijgen. If you found a bug, please use GitLab.

GitLab

Controleer eerst of de fout al gekend is. Je kan alle probleemmeldingen doorzoeken en lezen op https://gitlab.torproject.org/. Om een nieuw probleemmelding aan te maken, vraag een nieuw account aan om toegang te krijgen tot de GitLab instantie van het Tor Project en vind de juiste repository om je probleem te rapporteren. We volgen alle Tor Browser gerelateerde problemen via Tor Browser issue tracker. Problemen met betrekking tot onze websites moeten worden ingediend onder de Web issue tracker.

Telegram

If you need help installing or troubleshooting Tor Browser and the Tor Forum is blocked or censored where you are, you can reach out to us on Telegram https://t.me/TorProjectSupportBot. A Tor support specialist will assist you.

WhatsApp

Je kunt ons ondersteuningsteam bereiken door een tekstbericht te sturen naar ons WhatsApp-nummer: +447421000612. Deze dienst is alleen beschikbaar voor tekstberichten; video's of oproepen worden niet ondersteund.

Signal

Je kunt hulp krijgen door een sms te sturen naar ons Signalnummer: +17787431312. Signal is een gratis en privacy-gerichte berichten-app. Deze dienst is alleen beschikbaar voor tekstberichten; video's of oproepen worden niet ondersteund. Na het versturen van een bericht zullen onze supportmedewerkers je begeleiden en helpen bij het oplossen van je probleem.

E-mail

Send us an email to frontdesk@torproject.org.

Vertel ons in de onderwerpregel van je e-mail wat je meldt. Hoe specifieker je onderwerpregel is (bijvoorbeeld "verbindingsfout", "feedback over website", "feedback over Tor Browser, "ik heb een brug nodig"), hoe makkelijker het voor ons is om dit te begrijpen en op te volgen. Soms worden e-mails zonder onderwerpregel gemarkeerd als spam en zien we ze niet.

For the fastest response, please write in English, Spanish, and/or Portuguese if you can. Als geen van deze talen werkt voor jou, schrijf dan in elke taal waar jij je goed bij voelt, maar houd er rekening mee dat het iets langer duurt om te antwoorden omdat we hulp nodig hebben bij het vertalen om het te begrijpen.

Blog post comments

You can always leave comments on the blog post related to the issue or feedback you want to report. If there is not a blog post related to your issue, please contact us another way.

IRC

You can find us in the #tor channel on OFTC to give us feedback or report bugs/issues. We may not respond right away, but we do check the backlog and will get back to you when we can.

Learn how to connect to OFTC servers.

E-mail-lijsten

For reporting issues or feedback using email lists, we recommend that you do so on the one that is related to what you would like to report. A complete directory of our mailing lists can be found here.

For feedback or issues related to our websites: ux

For feedback or issues related to running a Tor relay: tor-relays

Report a security issue

If you've found a security issue, please email security@torproject.org.

If you want to encrypt your mail, you can get the OpenPGP public key for this address from keys.openpgp.org. Here is the current fingerprint:

  pub   rsa3072/0x3EF9EF996604DE41 2022-11-15 [SC] [expires: 2024-12-11]
      Key fingerprint = 835B 4E04 F6F7 4211 04C4  751A 3EF9 EF99 6604 DE41
  uid Tor Security Contact <security@torproject.org>
  sub   rsa3072/0xF59EF1669B798C36 2022-11-15 [E] [expires: 2024-12-11]
      Key fingerprint = A16B 0707 8A47 E0E1 E5B2  8879 F59E F166 9B79 8C36

If you wish to participate in our bug bounty program, please be aware, submitting a security issue to a third-party website carries certain risks that we cannot control, as a result we'd prefer the report directly.